Legal
Privacy Policy
Effective date: January 1, 2026
Information we collect
We collect the business information you submit through our application form, including agency name, contact name, work email, phone, website, licensed states, product mix, team size, current systems, monthly volume, and anything you write in free-text fields. We also collect limited technical data such as IP address, browser type, and referral or campaign parameters.
How we use information
We use submitted information to evaluate applications, contact applicants about VitalScale, provide and support the platform, maintain security and audit records, and improve our services. We do not sell your application information.
Legal basis and consent
By submitting an application you consent to be contacted about your inquiry at the business contact details you provide. You may withdraw that consent at any time by replying to any message or contacting us directly.
Sharing
We share information with service providers that host our infrastructure, deliver email, and support our operations, under contractual confidentiality obligations. We may disclose information where required by law or to protect our rights.
Retention
Application records and related audit entries are retained for as long as needed for our business, compliance, and record-keeping purposes, and then deleted or anonymized.
Security
Application data is stored with access controls that restrict reads to authorized reviewers. Submissions are transmitted over encrypted connections. No system is perfectly secure, and you should not submit sensitive personal health information through this site.
Your choices
You may request access to, correction of, or deletion of the business contact information you submitted. Contact us using the address below and we will respond within a reasonable period.
Children
This site is intended for licensed insurance professionals and is not directed to children.
Changes
We may update this policy. Material changes will be reflected by an updated effective date on this page.
Contact
Questions about this policy can be sent to contact@vitalscale.ai.