From signal to retained policy
One connected system, step by step.
Every stage is configurable, and every decision is recorded. Timings and values shown on this page are illustrative.
The eight stages.
- 01
Configure
Define licensed states, product eligibility, carrier appointments, team schedules, opportunity caps, response SLAs, channel permissions, and suppression lists.
- 02
Detect
Permitted coverage-transition, age-in, relocation, employer, and renewal signals are collected and scored for urgency and fit.
- 03
Capture permission
The applicable disclosure, named recipient where required, channel permission, source, and timestamp are recorded before activation.
- 04
Qualify
AI-assisted conversations establish timing, product interest, household or business context, and appointment readiness.
- 05
Route
Eligibility is evaluated against state, product, appointment, capacity, and SLA rules before assignment to one licensed team.
- 06
Convert
Follow-up, reply handling, reminders, appointment booking, warm transfer, and CRM delivery are coordinated with your producers.
- 07
Prove
Source, policy decisions, communications, consent artifacts, and human overrides are preserved in an exportable record.
- 08
Optimize
Outcome data feeds scoring, routing, cadence, and capacity settings so the system reflects what actually retains.
How agency settings affect routing.
Routing is the product of your configuration. Change a setting and the eligible pool changes with it.
| Setting | Effect on routing |
|---|---|
| Licensed states | Restricts which opportunities can be assigned to a producer. |
| Product eligibility | Limits assignment to products the team actually sells. |
| Carrier appointments | Blocks routing where an appointment is missing. |
| Team schedules | Routes only during hours your team can respond. |
| Opportunity caps | Prevents overloading a producer beyond agreed volume. |
| Response SLAs | Reassigns or escalates when a response window is missed. |
| Channel permissions | Controls which channels an agent may use per record. |
| Suppression lists | Removes contacts your agency has excluded from outreach. |
Illustrative end-to-end timeline.
Signal to booked appointment, with evidence attached.
T+0
Permitted relocation signal observed for an ACA SEP-eligible household.
T+2 min
Disclosure presented, channel permission and source captured.
T+4 min
Qualification conversation confirms timing and product interest.
T+5 min
Eligibility evaluated: FL license, ACA product, appointment, open capacity.
T+6 min
Opportunity allocated to one agency for the assignment window.
T+9 min
Producer notified; agent offers calendar availability.
T+14 min
Appointment booked and written to the CRM.
T+15 min
Proof package assembled and marked export-ready.